Live Chat

£75.00

Grab the attention of your customers with Live Chat and instantly sell your product.

For a live view of how it works, please check the “Chat with Us” at the bottom right corner.

10 in stock

SKU: 239 Categories: ,

Description

A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of Live Chat is exactly this one, in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means less sales… A lot less!

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

With Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have a direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.

This is why Live Chat is the best way to nullify the indecision’s of your users and convince them to buy straight away.

FEATURES

Installation and configuration of the Live chat system
Customization of the chat messages (Chat Title, Welcome Message, Starting Chat Message, Closing Chat Message, Offline Message, Busy Message)
Freedom to have all the conversations at the same time as you want
Customization of the agent’s profile
Chat autoplay with customizable message
Set a delay to open the automatic chat popup
Users can send offline messages when the chat console is not available
“Chat logs” section to control all the saved conversations
Each user can ask for the transcription of the conversation via email
Each copy of the conversations can be sent to one or more emails set in the option panel
Chat session evaluation of the user (good/bad)
Advanced customization of the interface
Chat duration timer
Deactivate the chat system when no operator is online
Show chat window on every page of your shop or only on some specific ones
Show the chat window in different spots of the page
Configure macros for your operators so that they can reduce answer time usign pre-set answers

How it Works:
After you purchase this service, you need to send us the following:

wordpress website URL
admin Login
password
Firebase App URL (if you have)
Firebase App Secret (if you have)

Please send us all the required information on the following email address:
sales@digitalhertz.co.uk

Please include your order number when you send the email.

Thanks!

This product ONLY works with the WordPress websites.

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